Strategic Care Program Packages

Package Comparison

 

Silver

Gold

 Platinum 

 Diamond 

Discounted rates for service calls

X

X

X

 

Free phone support for mechanical issues

X

X

X

X

One year warranty on new parts

X

X

X

X

No annual fee

X

 

 

 

Optional billing cycles

 

X

X

X

Complete follow up report detailing findings and proposals for repairs

 

X

X

X

Guaranteed phone response times

 

X

X

X

Quarterly visits to perform PM

 

X

X

X

Client Gateway access

 

 

X

X

One year warranty on labor

 

 

X

X

Unlimited mechanical service visits with travel costs included

 

 

X

X

Emergency mechanical service

 

 

X

X

Onsite quarterly inventory of new spare parts located at customer site

 

 

X

X

Basic systems inspection

 

 

X

X

Discounted pricing on mechanical spare parts

 

 

X

X

No charge replacement parts

 

 

 

X

Software and control services

 

 

 

X

Electrical services (PLC and PC Support)

 

 

 

X

Air compressor services

 

 

 

X

 

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